Policies

Refund & Returns.

If PrepSeal isn't for you, return it within 60 days for a full refund — no questions asked.

Last updated April 2026 · 2 min read

60-day money-back guarantee

We stand behind PrepSeal. If you're not completely satisfied for any reason — it didn't fit your kitchen, you changed your mind, it wasn't what you expected — return it within 60 days of delivery for a full refund. No restocking fees, no questions asked.

How to start a return

  1. Email support@prepseal.com with your order number.
  2. We'll send you a prepaid return label within 24 hours.
  3. Drop the package at any postal pickup point.
  4. Your refund is issued within 3 business days of us receiving the return.

What's eligible

Your PrepSeal device, even if used, plus any unopened reusable bags. We simply ask that the device be in working condition. If you took it out of the box, that's fine — we expect you to test it.

Refund method

Refunds are issued to your original payment method. Credit card refunds may take 5–10 business days to appear on your statement depending on your bank's processing time. Shop Pay, Apple Pay, and PayPal refunds typically appear within 1–3 business days.

Defective or damaged items

If your PrepSeal arrives damaged or stops working within the warranty period, contact us immediately. We'll ship a free replacement — no need to return the original.

Still have questions?

Email us any time at support@prepseal.com. Our support team answers within 2 hours on business days.